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MAPflow helps pharmacists provide exceptional health care
New platform helps pharmacists prescribe with confidence, streamline administrative tasks and improve patient outcomes
MAPflow is a Waterloo health-tech platform reshaping how Canadians access care by helping to modernize pharmacy practice and elevate patient care across the country.
Dr. Nardine Nakhla, pharmacist and co-founder of MAPflow, served on the Ontario College of Pharmacists’ Minor Ailments Advisory Group that informed regulatory changes enacted in the province in 2023. The changes allow pharmacists to autonomously prescribe medications for 19 minor ailments, with 14 more under consideration for 2026.
Recognizing the need for a solution to help pharmacists work within the new regulations, Nakhla and her co-founders developed MAPflow to support pharmacists in assessing and prescribing for minor ailments.
“MAPflow was built in Canada for pharmacists, with the deep understanding that technology should amplify human expertise — not replace it,” says Nakhla, professor at the Waterloo School of Pharmacy.
“At the same time, we’re leveraging AI to streamline administrative tasks, giving pharmacists more time to focus on what matters most — patient care.”
MAPflow is the only platform offering both comprehensively holistic care and true province-specific customization with algorithms and documentation tailored to each jurisdiction’s unique regulations. Currently supporting more than 2,000 pharmacy locations across nine provinces, the team plans to have nationwide coverage by 2026.
Dr. Nardine Nakhla
Professor, School of Pharmacy
Faculty of Science
Co-founder and CEO, MAPflow
The University of Waterloo acknowledges that much of our work takes place on the traditional territory of the Neutral, Anishinaabeg, and Haudenosaunee peoples. Our main campus is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River. Our active work toward reconciliation takes place across our campuses through research, learning, teaching, and community building, and is co-ordinated within the Office of Indigenous Relations.
